Case Study: Increased Network Uptime for National Geospatial-Intelligence Agency
Background on Client: The National Geospatial-Intelligence Agency (DLANGA) provides timely, relevant and accurate geospatial intelligence and geospatial information to support policymakers, warfighters, intelligence professionals and first responders.
CHALLENGE
Client needed to implement and maintain network and IT infrastructure with fast, expert technical support, flexible hardware coverage and smart, proactive device diagnostics.
A fully featured online IT products purchasing portal for all employees
A simple transition for employees to access the portal
Easy navigation, search and monitoring from purchase through delivery
RESULTS
Frontier Technologies Increases Network Uptime
Provided managed CISCO Smartnet MSP services 24/7/365
Created onsite break-fix support
Established remote monitoring, event tracking and alarming
Instituted CISCO Specialist Consulting Services for network switching/routing configurations on-demand, remotely.